The development of hospitality as an emerging economic sector demands a high-quality human resource management system whose training and education is closely related to technology. There is a growing need for new technology implementation and investments into modern software solutions, which will eventually result in operation improvement and gaining a competitive advantage. In the Republic of Croatia there is a variety of software solutions used in hospitality industry. This paper detailly analyses the software programmes of Laserline, MISH and of a software specially developed for the needs of the joint stock company which in its corporation owns several hotels throughout Croatia. The aim is to establish in which way and to what extent does the modern technology affect the quality of service, the functionality of contemporary software solutions and the importance of employee involvement in business processes when implementing them. The analysis of previously mentioned software programmes in hotels, shows no difference in the way the hotels operate. It is found that generally all employees are satisfied with the implementation of new technologies because it makes their everyday operations easier. The problem occurred when the software was implemented at the hotel, especially at the reception department, where the change of software occurred during the research and the adjustment period was too short. Contemporary software implementation, employee satisfaction with innovations and investments in education, result in greater business achievements. Comparing the software development to the implementation of technological innovations in Croatia (in worldwide context) lead to the conclusion that regarding the available solutions, further efforts should be made in order to progress.